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Return & Exchange Policy
At Desi Kloset, we want you to genuinely love what you receive. If something doesn't work out, we offer returns and exchanges subject to the conditions below.
Please read this policy carefully before requesting a return or exchange.
1. Return & Exchange Window
You can request a return or exchange within 4 days from the date your order is delivered. Requests raised after 4 days of delivery will generally not be accepted. The same eligibility conditions apply to both returns and exchanges.
2. Return & Exchange Eligibility
To be eligible for a return or exchange, the product must:
• Be completely unused and unworn
• Be unwashed and dry-cleaning free
• Be free from stains, makeup marks, perfume smell, body odour or any other signs of use
• Not be altered, modified, repaired or damaged after delivery
• Have all original tags and labels attached
• Be returned with the original packaging wherever applicable
• Be in the same condition in which it was delivered
Please do not wash, wear, alter or use the product if you intend to return or exchange it.
All returned products are subject to a quality inspection. If the product does not meet the above conditions, the return or exchange request may be rejected.
3. How to Request a Return or Exchange
To initiate a return or exchange, contact us within 4 days of delivery.
You can reach us through:
WhatsApp: +91 89208 95135
Instagram: @desikloset
Please share:
Order Number
Product Name
Reason for Return/Exchange
Requested Size/Product, in case of an exchange
We may also ask you to share clear photographs or videos of the product to verify its condition. Once your request is reviewed and approved, our team will share the next steps and return/exchange instructions.
Please do not ship the product back to us without receiving return instructions from our team.
4. Return Process
Once your return request is approved:
Step 1: Our team confirms your return request.
Step 2: Return pickup/shipping instructions are shared with you.
Step 3: The product is returned to Desi Kloset.
Step 4: Our team conducts a quality check to verify that the product meets the return conditions.
Step 5: Once the return passes the quality check, the eligible refund is processed.
A ₹100 return pickup/processing charge applies to approved customer-initiated returns. This amount is paid directly by the customer to the pickup/courier partner at the time of return pickup and is not deducted from the refund amount.
5. Return Fee
A ₹100 return pickup charge applies to every approved customer-initiated return. The customer pays this amount directly to the pickup/courier partner at the time of pickup. The ₹100 charge is not deducted from the eligible refund.
6. Exchange Process
Exchanges are available subject to product and size availability. The exchange process follows the same 4-day window and product-condition requirements as a return.
To request an exchange:
Step 1: Contact us within 4 days of delivery.
Step 2: Share your order number and the size/product you would like to exchange.
Step 3: Our team reviews and approves the request.
Step 4: Follow the return/exchange instructions provided by our team.
Step 5: The returned product undergoes a quality check.
Step 6: Once approved, the replacement product is processed and dispatched, subject to availability.
If the requested size or product is unavailable, our team will discuss the available alternatives with you.
Any applicable exchange or logistics charges will be communicated before the exchange is processed.
7. Damaged, Defective or Incorrect Product
We take extra care while packing your order, but if you receive a product that is:
Damaged
Defective
Incorrect
Missing an item or component
please contact us preferably within 48 hours of delivery.
Send us:
• Your order number
• Clear photographs of the product
• Clear photographs of the packaging, where relevant
• A short video or unboxing video, if available
• A brief description of the issue
Our team will review the issue and, if verified, provide an appropriate resolution.
8. Quality Check
Every returned or exchanged product may undergo a quality inspection before the request is completed.
The product must reach us in the same condition in which it was delivered.
A return or exchange may be rejected if the product shows signs of:
• Wearing or usage
• Washing or dry cleaning
• Alteration or modification
• Stains or makeup
• Perfume or body odour
• Damage caused after delivery
• Missing tags or labels
• Missing required packaging
• Any other signs that the product has been used
If a returned product fails the quality check, Desi Kloset may reject the return or exchange request.
9. Non-Returnable / Non-Exchangeable Conditions
A product may not qualify for return or exchange if the request is made after the 4-day window, or if the product has been worn, used, washed, dry-cleaned, altered, modified, repaired or damaged after delivery, or if original tags, labels or required packaging are missing, or if the product has stains, makeup, perfume smell, body odour or any other signs of use.
These conditions do not limit any consumer rights or legal remedies that cannot lawfully be excluded.
10. Refunds
For an approved return, the refund will be processed after the returned product passes our quality inspection.
For customer-initiated returns, the applicable ₹100 return pickup charge is paid directly to the pickup/courier partner at the time of pickup and is not deducted from the eligible refund amount.
The time taken for the refund to reflect in your account may vary depending on your payment method, bank or payment service provider.
11. Exchange vs Return
If you simply want a different size or product, you may request an exchange instead of a return, subject to availability. If you no longer want the product, you may request a return within the 4-day window. Both options follow the same product-condition requirements.
12. Cancellation
Orders can be cancelled before shipment, subject to the order's processing status. Once an order has been shipped, cancellation is no longer available and the applicable return policy may be followed after delivery.
13. Size Selection
Please carefully check the size chart and product measurements before placing your order. Since our products are garments, minor measurement variations may occur due to manufacturing and fabric characteristics. Choosing the incorrect size does not make a product defective. However, you may request an exchange for another available size within the 4-day exchange window, provided the product meets all exchange conditions.
14. Colour & Product Variations
We make every effort to display product colours and details accurately. However, slight variations in colour may occur because of lighting, photography, screen settings and the natural characteristics of fabrics. Minor variations in print, texture, finish or appearance do not necessarily constitute a product defect.
15. Return / Exchange Pickup
Where reverse pickup is available for your location, Desi Kloset may arrange a pickup through our logistics partner. If reverse pickup is unavailable for your location, our team may provide alternative return instructions. Please follow only the return instructions provided by Desi Kloset.
16. Return Handover
When handing over a return package to a courier partner, please ensure that the correct product is packed securely. We recommend keeping the pickup confirmation, tracking details or any other proof of handover until your return or exchange has been successfully completed.
18. Contact Us
For any return or exchange request, contact us within the applicable time period:
WhatsApp: +91 89208 95135
Instagram: @desikloset
Please keep your order number ready when contacting us so our team can assist you faster.
19. Important Note
By placing an order with Desi Kloset, you acknowledge that you have read and understood the applicable Return & Exchange Policy.
For complete information regarding website usage, payments, shipping, privacy and other matters, please refer to our Terms & Conditions and other applicable policies.